Frequently Asked Questions - Found at bottom
Grossmont College / College District Announcements
Current F1 visa International Students can make an appointment with a counselor using
our new eSARS online appointment scheduling program.
If you are not an F1 visa student, you will be directed to make an appointment with
You will need your Student ID number and your birthdate in the MMDDYYYY format. If
you do not see any appointments available, they are all booked. New appointments will
be available every Monday. (Updated January 14, 2021)
In the comments section, please put your questions you want answered, major, and if
you are transferring and to where.
To find your Student ID Number, you will need to log into your WebAdvisor, go to Unofficial
Transcript, click submit and it should be in the top left on the PDF that is downloaded.
These are the times that a counselor will be available to schedule for Spring 2021.
- Mondays - Marissa Lizarraga - 8AM-4PM
- Tuesdays - Stephanie Barnes - 8AM-5PM, Narges Heidari 10AM-3:30PM
- Wednesdays - Narges Heidari 10AM-3:30PM
- Thursdays - Narges Heidari 9:30PM-5PM
- Fridays - Sundays - No Counselor Available
- January 18, February 12-15, May 31, are national holidays and staff will not be working
*please note that if you are late 15 minutes or more, you will need to reschedule
your appointment for another time.
If you are a current student with a quick question
Please visit this website: eAdvising, online quick question service for current students (updated June 25, 2020)
- You will need your Student ID Number and then your birthdate to sign in.
- After you sign in, you will see box, click on continue, then Ask A Question to ask
- This service will be tracked so that any counselor available will be able to answer
- Please choose a topic that you have a question about, and then ask your question and
click the submit button when finished.
- When your question is answered, you will receive an email that your question has been
Keep in mind that it may be quicker than making a 1 hour appointment, but your questions
will only be answered when a counselor is scheduled to be working.
If you would like help applying or registering for Fall 2021, please contact our Admissions
/ Outreach Ambassadors via Zoom or phone.
To Zoom with them, use Meeting ID 243 308 044
Or call them via phone at 1-669-900-6833
Bryan will be available Mondays 3pm-5pm
Mika will be available Tuesdays and Wednesdays 10am-11am
Yumiko will be available Mondays 1-3pm
All times are Pacific Time Zone
Frequently Asked Questions Regarding COVID-19
Please note these FAQ apply to the COVID-19 situation only and the information is
temporary. All information is subject to change without prior notice.
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I've never taken an online class and I need some tutoring for Canvas.
Tutorial for Canvas is available with other helpful links on the Student Resources Center website. You may apply for Pass/No Pass if you don’t need a letter grade. Please check with a counselor to see if it will
affect your major and transferability.
I need a tutor.
Online tutoring is available at Grossmont College. For free and virtual.
How do I speak with a counselor about my academic plan? Do you have a live chat?
Counselors will be having sessions online through E-SARS as well as Zoom.
I heard Spring 2021 semester classes will be offered online as well due to Coronavirus
pandemic. Is that true?
For Spring 2021, most of courses will be offered online except for a several Allied Health lab courses (Nursing, Cardiovascular etc.) which
will be on campus.
If you were an on campus student during the Spring 2020 semester, you must be in at
least 12 units, but they can be 100% online. If you started Grossmont College during
the Fall 2020 or Spring 2021 semester, you may be able to take less than 12 units
if you have not entered the United States and have contacted International Admissions
at email@example.com. If you are currently in the United States, you need to maintain at least 12 degree
applicable or transferrable units to remain in good standing.
I am struggling with online classes. As Spring 2021 will be online instruction again,
I want to take a leave of absence until the classes will be offered on-campus. What
is the process for the request?