Frequently Asked Questions
Questions? We've Got Answers.
Prints & SuppliesQuestions? We've Got Answers.
Prints & SuppliesWhether you're submitting your first print request or managing a large production project, this FAQ can help. Browse for answers to common questions about ordering, file preparation, printing services, turnaround times, pickup procedures, and other frequently requested topics.
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Who can use Printing Services?
Printing Services are available to Grossmont College faculty and full-time classified staff with an active GCCCD account.
How do I access the online ordering system?
Log in using your GCCCD network credentials. Use your username (firstname.lastname) and your GCCCD password. Do not include "@gcccd.edu" in the username field.
How long does account approval take?
New account approvals may take up to two business days.
What does "Your account is active on the network, but is not active in Print Shop Pro" mean?
Your GCCCD account is active, but your Print Shop Pro account is still awaiting approval. Please allow up to two business days for processing.
I received a "500 Internal Server Error" message. What should I do?
This message is commonly caused by an incorrect password. Try entering your password manually instead of using autofill.
What types of requests can I submit?
Printing Services accepts Quick Copy requests, specialty printing orders, and office supply orders.
What is the difference between Quick Copy and Printing Orders?
Quick Copy is intended for black-and-white materials such as exams, quizzes, syllabi, and handouts. Printing Orders are used for specialty projects including color printing, posters, flyers, business cards, letterhead, envelopes, books, NCR forms, and lamination.
How do I order office supplies?
Office supplies can be ordered through the online store in Print Shop Pro.
Can I submit requests by email?
No. Printing Services does not accept job requests submitted by email. All requests must be submitted through the online ordering system.
Is double-sided printing more economical?
Yes. Double-sided printing typically reduces paper usage, creates a smaller finished package, and may reduce certain finishing costs.
How do I order business cards, flyers, posters, or other graphic design projects?
Submit a project request through Creative Services. Once the design is complete, the job will be produced by Printing Services.
How do I order college letterhead and envelopes?
Letterhead and envelope orders are outsourced and processed during the first week of each month. Completion typically takes one to two weeks. Please plan accordingly.
What file types are accepted?
Microsoft Office documents and PDF files are accepted.
I use a Mac. Are there any special requirements?
Yes. Macintosh users should save or convert files to PDF before submitting.
Can I submit image files?
Image files such as JPG, GIF, and TIFF are accepted; however, printed formatting cannot be guaranteed.
Can Printing Services edit, resize, convert, or redesign my files?
No. Files must be submitted print-ready. Printing Services does not convert, resize, edit, or otherwise modify submitted files.
Can I submit multiple files with one order?
Generally, only one file attachment is allowed per submission. If multiple files need to be combined, note this in the Special Instructions section.
Should I provide a hard copy?
Yes. Providing a hard copy is recommended to help ensure the final product matches your expectations.
Can I get copies printed in color?
Yes. Color printing is available. Because color jobs require additional production time, you may be asked to submit the job and return later for pickup.
Does color printing require approval?
Yes. All color printing and lamination requests require Dean approval.
Can I request lamination services?
Yes. Lamination services are available and require Dean approval before production.
What are your turnaround times?
Turnaround times vary based on project type, quantity, finishing requirements, and production volume. Contact Printing Services for current estimates. During peak periods, turnaround times may be extended.
How will I receive my completed order?
Completed orders are placed on the pickup shelves and organized alphabetically by last name. District and Cuyamaca College deliveries may be distributed through District Warehouse staff.
Can my student worker or teaching assistant pick up my materials?
A teaching assistant may pick up handouts when proper authorization is provided. Faculty are encouraged to pick up their own exams.
Are there special procedures for exams and quizzes?
Yes. For academic security, tests, exams, and quizzes must be requested through classified staff.
Can Printing Services reproduce copyrighted materials?
No. Copyrighted materials cannot be copied, duplicated, or scanned without publisher approval. No exceptions.
Where can I find official college logos and branding resources?
Branding guidelines, logos, and identity standards are available through Creative Services for Grossmont College, Cuyamaca College, and GCCCD.
Can I use the Grossmont College logo on printed materials?
Yes, for official district and college purposes and in accordance with established branding guidelines.