Microsoft Authenticator
Beginning January 2024, all students, faculty, and staff will need to download and
install the Microsoft Authenticator app to access GCCCD resources away from campus.
This guide will ensure the process goes smoothly. It is best to complete the entire
procedure from your smartphone.
*Note: This guide assumes Android but the steps for iPhone are nearly identical.
Setup Authenticator
Follow the procedures below to download and setup the app.
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Part 1 -- Login to GCCCD Email
- Enter your gcccd.edu email address (if you don't know it, see the FAQs or the Guides section of this website) and select Next:
- Enter your password (if you don't know it, see the FAQs or the Guides section of this website) and select Sign In:
- You will be stopped by the Microsoft More information required screen:
- Select Next to advance the screen. You will be given a notice to obtain the Microsoft Authenticator
app:
Part 2 -- Download and setup the Authenticator app
- The app is available free of charge on the Google Play Store or the Apple App Store
- In your respective app store search for Microsoft Authenticator
- *Note: Double- and triple-check you’re choosing the app by Microsoft Corporation and it has the icon in the image:
- Install the app from the app store. You don’t need to do anything else with the app
at the moment
- Go back to your browser and the Keep your account secure screen. Now that you’ve installed the Authenticator app, choose Next:
- The next screen will be used to add your account to the Authenticator app. Click on
the link that reads Pair your account to the app by clicking this link:
- This will launch the app on your phone. You must give the Authenticator app permission
to send you Notifications. Choose Allow:
- The app will proceed with adding your account automatically. You do not need to take
any action when it says Activating. Please wait… :
- On the app’s main screen, you should now see your account listed:
- *Note: If you do not see your account listed at this point, the process may have timed out.
Go back to Part 1 and reattempt to login. Choose the same link to pair, and it should
now activate properly
Part 3 -- Finalize the connection
- With your account in the app, the last step is to verify everything is working
- Switch back to the browser and advance the screen. You should be given a two-digit
number on the screen
- At the same time, the Authenticator app should ask you to Approve sign-in? through a pop-up notification:
- Open the notification and enter the two-digit number you were given (it will differ
from the image). Confirm Yes it is you signing in:
- Your browser should update with a Notification approved message:
- Choose Next to solidify the connection and you’re on the last step
- To verify it is your device, enter your phone number and choose Next
- *Note: Currently, only US-based telephone numbers have been tested:
- You will receive a one-time code through text. Enter that code in the box and choose
Next:
- Congratulations, you are finished!!
Microsoft Authenticator is successfully setup on your device and account. The next
time you login to a school resource (email, Library, Wepa), you will simply approve
the sign in on your smartphone by entering a two-digit code.
Need further assistance?
If you are still unable to setup Authenticator after following this guide, please
reach out to the Technology Help Desk for assistance.