Help Desk

 

The Help Desk is your best resource for troubleshooting technical difficulties associated with your student accounts.

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How we can help

Login

  • Network account
  • E-mail
  • Canvas
  • WiFi
  • Library database

Services

  • Help retrieving Colleague ID
  • Retrieve usernames
  • Reset network password
Information we need

We really want to help you.  When you call or email us, please provide the following:

  • Name
  • Telephone number
  • Colleague ID
  • Username
  • 6-digit date of birth
  • A brief description of the problem
When to seek outside help

Knowing who to call and when saves time and frustration.  The following is a last of tasks that are NOT supported by the help desk:

  • Resetting WebAdvisor passwords
  • Troubleshooting your home computer
  • Problems with your Internet Service Provider (ISP)
  • Resetting quizzes/tests in Canvas
  • Tutoring
  • Installing/downloading software
  • Configuring your hardware, software, e-mail or browser
  • Problems with OpenCCC