Frequently Asked Questions - Found at bottom


Government Announcements

USCIS Announcements - Changes in policies and flexibility for International Students - Updated August 25, 2020

SEVP Updates - Updated August 7, 2020

California State Announcements - Announcements about COVID-19 - Updated frequently

California State Community College Chancellor's Office - Announcements about COVID-19 - Updated frequently

Centers for Disease Control and Prevention (CDC)  - COVID-19 Travel recommendations by country - Updated frequently

Grossmont College / College District Announcements

GCCCD District Announcements - Announcements regarding COVID-19 and Services - Updated August 14, 2020

International Student Health Insurance Covering COVID-19

Student Resources - housing, tutoring, how to use zoom, how to use canvas

Grossmont College International Students Facebook Page - like the page for updates and info on your newsfeed, you can also live chat staff, ambassadors, and current housing ads which are no longer in the monthly email - Updated Frequently


Transfer Information

Transfer Center Application Assistance
Transfer Center Workshops - How to appeal, How to accept your admission, many more
University Virtual Transfer Fairs


Counseling Appointments

Current Students can make an appointment with a counselor using our new eSARS online appointment scheduling program.


You will need your Student ID number and your birthdate in the MMDDYYYY format.  If you do not see any appointments available, they are all booked. New appointments will be available every Monday. (Updated June 25, 2020)


In the comments section, please put your questions you want answered, major, and if you are transferring and to where.

To find your Student ID Number, you will need to log into your WebAdvisor, go to Academic History, click submit and it should be in the top left. 

These are the times that a counselor will be available to schedule. 

  • Mondays - Marissa Lizarraga - 8AM-4PM
  • Tuesdays - Stephanie Barnes - 8AM-5PM, Narges Heidari 10AM-4PM
  • Wednesdays - Lynn Gardner - 8AM-3:30PM, Narges Heidari 10AM-4PM
  • Thursdays - Narges Heidari 9:30PM-5PM
  • Fridays - Sundays - No Counselor Available
    • September 7 is a national holiday and staff will not be working
 *please note that if you are late 15 minutes or more, you will need to reschedule your appointment for another time. 

If you are a current student with a quick question (NEW SERVICE)

Please visit this website: eAdvising, online quick question service for current students (updated June 25, 2020)


  • You will need your Student ID Number and then your birthdate to sign in. 
  • After you sign in, you will see box, click on continue, then Ask A Question to ask your question.
  • This service will be tracked so that any counselor available will be able to answer your question.
  • Please choose a topic that you have a question about, and then ask your question and click the submit button when finished.
  • When your question is answered, you will receive an email that your question has been answered.

Keep in mind that it may be quicker than making a 1 hour appointment, but your questions will only be answered when a counselor is scheduled to be working. 


Coming Soon 

Making an appointment with International Student Specialist is coming soon
Bryan Lam, Mika Miller, Yumiko Hudson


Frequently Asked Questions Regarding COVID-19

Please note these FAQ apply to the COVID-19 situation only and the information is temporary. All information is subject to change without prior notice.



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I've never taken an online class and I need some tutoring for Canvas.

Tutorial for Canvas is available with other helpful links on the Student Resources Center website. You may apply for Pass/No Pass if you don’t need a letter grade.

I need a tutor. 

Online tutoring is available at Grossmont College.

How do I speak with a counselor about my academic plan? Do you have a live chat?

Counselors will be having sessions online through E-SARS as well as Zoom. 

I heard Fall 2020 semester classes will be offered online as well due to Coronavirus pandemic. Is that true?
 For Fall 2020, most of courses will be offered online except for a few Allied Health lab courses (Nursing, Cardiovascular etc.) 

Full-time students who remain in the U.S. and who left for their home country, Grossmont College is discussing your options for Fall 2020 after the SEVP announcement regarding online classes on July 6, 2020. Please wait for more communication by email and on the website. Thank you for your patience. - (Updated July 7, 2020 - according to the July 6 SEVP Guideline)
I am struggling with online classes. As Fall 2020 will be online instruction again, I want to take a leave of absence until the classes will be offered on-campus. What is the process for the request?