Program Director or Chairperson: Debra Fitzsimons
Program Description: The Printing Department provides essential
reproduction services for the College and District, full-service copying for
instructional purposes in handouts, syllabuses and tests (including textbooks
for students that are sold in the Grossmont College Bookstore) and all
administrative printing needs. Printing services are used to produce
letterhead/envelope stationery and business cards. Color Printers make possible
the production of color brochures, programs, reports, newsletters, posters,
including the playbills used to advertise College music performances, theatre
productions and Art Gallery shows. Technology within the Printing area changes
rapidly and along with the changes are increases in customer service demands.
The printing process is inherently time sensitive, since most requests are tied
to a schedule or deadline. Our mission, as Grossmont College's Printing
Department, is to provide the best, most current reproduction and related
Activity #1: Research the replacement of a vacant classified contract
position. Initiate the addition of a .75 FTE Classified position of Bindery
Expected Benefit: To provide and maintain staff service support
for educational effectiveness, through online job submission, a wide range of
bindery equipment and prepress darkroom assignments
Activity #2: Search and pursuit of current technology for equipment
leases and purchases.
Expected Benefit: Recognize the Printing Department customer's
needs and acquire the equipment leases and purchases necessary to complete the
Activity #3: Continue to enhance the development of the Grossmont College
Printing Department's website and improve online job submissions for faculty
Expected Benefit: Continually work to identify and facilitate
Grossmont College's staff needs and communicate these services on our Printing
Activity #4: Research equipment that will permit network, as well as
Expected Benefit: This flexible and modern way to process work
will result in a significant amount of time saved and background for a future
Additional Planning Activities
2003 – 2004 Accomplishments
- Establish bi-monthly staff meetings..
- Plan for a highly effective service department, continually evaluating all
aspects of customer service.
- Review and modify individual and departmental yearly goals.
- Continue, when possible, staff participation in staff development through
seminars, workshops and classes to increase knowledge of service processes.
- Generate high-morale through shared participation of staff in departmental
- Plan and project effective communication with all staff in the Grossmont
Cuyamaca Community College District.
- Acquire upgrades to current computer equipment.
- Research, initiate and secure modern reproduction equipment.
- Recognize and promote budget savings.
- Secured modern computer equipment..
- As equipment leases are expiring, the department visited several vendors to
establish criteria for the most modern equipment that will meet the
- Participated in Staff Development Week by giving presentations of the Printing
Department's services including the website, featuring our online job
- Increased knowledge of equipment by attending classes for staff development.
- Staff continually evaluated, moved forward and improved all aspects of
- Produced an attractive Adoption Budget for Vice Chancellor Jim Austin.
- Promoted budget savings throughout the department including the monitoring of
paper quantities and color mandated as cost-saving procedures by the Dean of
Administrative Services, Debra Fitzsimons.
- Withstood the perils of being next to the ongoing demolition of the learning
- The Printing Department moved to the new location on the west side of the Tech
Mall. With hard work and persistence the move went amazingly smooth and we were
ready for business (finals) before the end of the Fall 2003 semester.
- Through many hours of collaboration with contractors and staff, the Printing
Department took on a modern appearance, "yes" clean, roomy with that overall
feeling of efficiency.
- Received dozen of compliments on the new friendly service arrangement. The
counter being expanded to accommodate a number of customers with the convenience
of picking up their printed work (excluding tests that are stored in a locked
- Lowered electrical and chemical costs by upgrading to a modern and efficient
film processor and plate burner for the darkroom (parts were no longer
- Upgraded to a modern paper punch that drills 2-3" of paper with multiple
punches. This frees-up staff for other duties, plus physically reduces stress on
the operator's knee.
- Received a Xerox 2101 machine on loan for demonstration and evaluation
purposes. After testing this equipment for 8 weeks, we were impressed with its
quality and reliability. The Xerox 2101 will be among the equipment considered
when our lease has expired.