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Technology Plan 2004-2007

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Instructional Computing Services

Instructional Computing Services (ICS) provides campus-wide support in the use of instructional technology. ICS provides technical support in the following areas:

  • Faculty dial-up access, office computer configuration, software installations, advisement and approval for the purchase of software and peripherals;
  • The Tech Mall (formerly SETL) is the only general lab on campus and serves 100 percent of students. The Tech Mal houses 178 computers that students may access for word processing, tutorials, email, chat and graphic programs. There are 5 pay printer stations. In addition, there are 12 ADA stations equipped with adjustable desktops and/or specialized software.
  • Help Desk-ICS offers a Help Desk that provides on the spot solutions for faculty and staff with applications problems. Problems that may need Network Specialist attention are posted to a task list. The task list is prioritized accordingly. ICS also helps to coordinate lab rollovers and the distribution of rollover computers to faculty offices.
  • Faculty Computers-most faculty members receive computers from the lab rollovers. In the absence of rollover computers, departments may choose to purchase computers from departmental budgets. An inventory of faculty and staff computers is kept up to date and provides prioritization of computer distribution when rollover computers become available.
  • Learning Centers-The Network Specialists provide technical support to all the learning centers on campus including areas that incorporate technology in the curriculum. Support includes lab computer configurations, access to network printing, installation of hardware and software and troubleshooting hardware problems.
  • The Instructional Computing Committee has always advocated that as funds become available by the College for technology the learning assistance centers are to be a top priority. In addition, the State Chancellorís Office issued guidelines that recommends student use labs turnover after a life cycle of three years.
  • For the past five years, we have adhered to a lab rollover schedule. This schedule has helped the College stay current with technology. The lab rollover schedule for 2003-2010 is contained in Table 1. In order to develop the schedule, Instructional Computing Services, with the cooperation of the faculty coordinator of each lab, has considered instructional needs, the age of the equipment, the number of software applications to be installed, the sophistication of the software, and the hardware configuration necessary for student access. There are 21 identified Learning Centers each with more than 10 computers. Each year, depending on funding, five or six labs will be turned over.
  • In addition to a lab rollover schedule, a software review request and a software installation request schedule for labs have been developed (Tables 2 and 3). This schedule allows for the timely testing and installation of software needed for instruction within each of the Learning Assistance Centers. As most lab rollovers are done between semesters careful planning must be done. Hence, in order to complete the numerous tasks that are required at the beginning of each semester, departments that miss the deadline for requests will be put on a "first come, first served" basis. Late installations will be scheduled after the second week of classes.


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